FAQ

Welcome to Artizanix – Your Gateway to Personalized Craftsmanship

Artizanix is a global marketplace dedicated to unique, handcrafted, and customized goods. We connect artisans and creators with millions of buyers seeking extraordinary items that celebrate imagination and human touch. From personalized branding tools to bespoke gifts, every product on our platform tells a story.

Order Tracking & Management

• Visit the Order Tracking Page on our website.

Enter the email address used during checkout and your order number [AXxxxx] (found in the confirmation email from support@artizanix.com).

 

Can I modify my order?

Yes! Contact us immediately at support@artizanix.com with:

• Your name and order number

• Requested changes (e.g., customization details, shipping address, or item adjustments)
  We’ll process your request within 24 hours.

 

How do I cancel an order? 

Email support@artizanix.com with your name, order number, and cancellation reason. We’ll review and confirm within 1 business day.

Shipping & Delivery

• Standard Delivery: 6-12 business days (tracking included)

• Express Delivery: 3-7 business days (tracking included)

Do you ship internationally?

Yes! We ship worldwide via Hong Kong Post and local postal partners. Tracking numbers are provided for all orders.

Returns & Refunds

If an item sells out during processing, we’ll automatically refund you and notify you via email.

Key Tips for Customers

Check Spam Folder: If you don’t receive a confirmation email, check your spam/junk folder.

Double-Check Customization Details: Ensure accuracy before submitting orders.

Track Your Package: Use the provided tracking number for real-time updates.

 

Why Choose Artizanix?

🛠️ 100% Customizable Tools: Perfect for branding wood, leather, food, and more.

🌍 Global Community: Join 630,000+ creators who trust our craftsmanship.

💡 Sustainability Focus: Eco-friendly packaging and ethical production.